Shipping 

We ship internationally. If your country isn’t listed, please get in touch at hello@newtownhouse.co.nz so we can work something out.

Please make sure you are aware of what taxes and duty charges your country places on imported goods, as you are responsible for paying them. Also be aware of the terms and conditions of your credit card company.

Shipping rates are based on the delivery destination as well as the size and weight of the item. Our flat rates are based on our usual lighter and smaller items. Heavy and/or larger items (e.g. cookware with long handles) will have additional shipping costs. Glassware requires bulky protective packaging which adds expensive space too. We will get back to you and confirm an agreed rate.

Please provide a street address rather than a PO Box number. If that is a problem, contact us at hello@newtownhouse.co.nz.

We primarily ship via Post Haste in New Zealand and NZ Post internationally. You will receive track and trace details from these couriers. Couriers are coordinated through our friends at Go Sweet Spot and we use recyclable materials wherever possible.

Shipping times are normally 6-12 days, but many factors can impact on that - these are most often out of our control and the control of our couriers.

See our terms and conditions page for more details.

We are confident your order will arrive in great shape. After all, we have chosen quality items from people who take great pride in their product. We check items when they arrive and before shipping to you. We pack and label packages appropriately and our courier providers care about what they do.